Shipping policy

Last updated: 2025-10-15

Thank you for shopping at Lune & Leaf! We’re excited to deliver our curated décor pieces right to your door. Please read below for details about how we process and ship your orders.

🌎 Shipping Locations

We currently ship worldwide.
Our main markets include:

  • United States 🇺🇸

  • Canada 🇨🇦

  • Worldwide (other international destinations)

⏱️ Processing Time

  • All orders are processed and dispatched within 1–3 business days after payment verification.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

  • Orders placed on weekends or public holidays will be processed the next business day.

🚛 Estimated Delivery Times

Destination Estimated Delivery Time Notes
United States 3–6 business days via standard tracked shipping
Canada 3–6business days via standard tracked shipping
Worldwide (other regions) 6–12 business days delivery time may vary by customs and location

⏳ Please note: Delivery times are estimates only and may be affected by factors such as customs clearance, local courier delays, or peak-season volume (holidays, sales, etc.).

💵 Shipping Costs

  • Free shipping may be offered on promotional events or when you reach a specific order value (as displayed at checkout).

  • Shipping costs, if applicable, will be calculated at checkout based on your destination and order weight.

🧾 Customs, Duties & Taxes

  • For international orders (outside the U.S.), your country’s customs office may charge import duties, taxes, or fees.

  • These charges are not included in the product or shipping cost and are the buyer’s responsibility.

  • We are not responsible for delays due to customs.

📦 Order Tracking

  • Once your order ships, you will receive an email with your tracking number.

  • Tracking updates may take 24–48 hours to appear after the order is shipped.

🚫 Lost, Delayed, or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your order seems delayed, contact your local postal office or delivery provider first.

  • For help resolving shipping issues, reach out to us at luneandleaf@gmail.com and we’ll do our best to assist.

❌ Cancellations or Address Changes

  • Orders may be cancelled or modified within 24 hours of purchase.

  • Once shipped, we can no longer modify the address or cancel the order. Please double-check your details before confirming checkout.

💬 Questions?

If you have any questions about your order or shipping, please contact us at:
📧 luneandleaf@gmail.com